Follow the steps in the installation wizard.Īfter the installation is complete, you should be prompted to exit your browser. Otherwise, click Runtime for Mac PowerPC next to 'Silverlight 1.0.'Īfter the download is completed, installation should start automatically. If you are running an Intel processor, click Mac Runtime next to 'Silverlight 3.' Locate the 'Install Silverlight' area in the lower-right part of the window. Start a Web browser, and then visit the following Web site: If Silverlight has not yet been installed, follow these steps to install the plug-in: (This situation would have to be addressed by the Web site's support team, as the decision on what version of Silverlight to use is made by the Web site designers.) You do not have the plug-in installed If you are using a PowerPC, the site recognizes this and that only version 1 can be installed. You are directed to the Silverlight site.

If the system does not, you are prompted to upgrade. If a site requires version 3, it recognizes whether your system meets the requirement. The most common cause of this issue is that the Web site is using Silverlight 3 for its content. Your system has an earlier version of the plug-in and does not meet the Web site's requirements Now we can address the individual causes and resolutions. But we recommended that you run the latest version so that you can access Web sites that use the newest features and take advantage of the most recent product improvements. If you have an Intel Processor, all versions of Silverlight are supported. xxx and your processor type is a PowerPC, you have the correct version of the plug-in installed. If the version number that is displayed is 1.0. Note the version number that is displayed. To determine the version, click to select the file. Is there a file that is named ugin? If this file exists, the plug-in is installed. Note the processor type, speed, RAM, and operating system information, as some Web sites have specific requirements to view their content.ĭouble-click the hard drive icon on the desktop. On the Apple menu, select About this Mac. The browser is set to 'Run using Rosetta,' which will cause the computer to be identified incorrectly as a PowerPC-based Mac.īefore you determine how to address the issue, you should assess the current environment in which the software is running. Your system has an earlier version of the plug-in and does not meet the requirements for the plug-in that the site is using. This behavior can occur for several reasons: When you try to access a Web site that requires Silverlight to display the content, you receive an error message that states that you have to install Silverlight. Silverlight for Mac is not being recognized or you are continually prompted to install Symptoms

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